TR Active Queue
120
Open · Awaiting · Pending
+12 vs last quarter
RPOS Pipeline
192
All active stages
Active pipeline
TR Avg Cycle
7.6d
Q1 2026 sample
✓ Under 10d target
TR Median Cycle
3.9d
Half close faster
Q1 2026
RPOS Avg Cycle
34d
Open-to-closed
↓ Best ever
TR Over 10d
3
Exceed target
Oldest: 176 days
✓ TR cycle time under 10d target all 9 quarters
⚠ TR avg rising: 5.2d (Q1 2024) → 7.6d (Q1 2026) +46%
🔴 TR-11002 open 176 days — needs immediate action
✓ RPOS cycle: 152d peak (Q3 2024) → 34d now — 78% improvement
📈 TR volume ~576/qtr (Q1 2024) → 1,357 in Q1 2026 (confirmed)
👥 Team Sub-Group Workload — Today
📊 Quarterly Volume — Both Projects
📄 TR Tickets Opened per Quarter
Q1 2026 confirmed via full Jira query (1,357 tickets) · prior quarters estimated
🚗 RPOS Tickets Opened per Quarter
Q1 2026 confirmed via full Jira query (1,357 tickets) · prior quarters estimated
⏱ Cycle Time Overview
TR Avg vs Median Cycle Time (days)
100-ticket samples per quarter · Red dashed line = 10-day target
RPOS Avg Cycle Time
Open-to-closed days
Awaiting Response
5
Blocked on office
Median Cycle
3.9d
Half close faster
Over 10d Target
3
Need attention
📦 Current Open Queue Aging
Age Distribution — 124 Active Tickets
Days since ticket was opened
✓ 78% of queue under 14 days
🔴 TR-11002: 176 days — critical
⚠ 2 tickets in 15–30 day warning zone
Current Status Split
Active TR queue
⚡ Cycle Time — All Quarters
TR Cycle Time: Avg vs Median per Quarter
Widening gap = more outlier cases. Both lines should stay below the 10d target.
📋 TR Tickets Needing Attention
| Ticket | Summary | Status | Age | Priority |
|---|
| TR-11002 | Customer in NY needs to register vehicle | Pending | 176d | 🔴 Critical |
| TR-13191 | client paid off — Andrea Lemmons | Awaiting Response | 20d | ⚠ Overdue |
| TR-13247 | lien release — unassigned | Open | 18d | ⚠ Overdue |
Active Pipeline
192
All non-Done
Out for Repo
95
Being pursued
Repossessed
62
Vehicle in hand
SPV Hold
12
Awaiting approval
🔀 Current Pipeline Funnel
RPOS Stage Distribution — 192 Active
Typical flow: Out for Repo → Repossessed → Sold → Proceeds Posted
62% Out-for-Repo become Repossessed
2.1% reinstatement rate (loans cured)
12 in SPV Hold — monitor for delays
Pipeline Donut
Stage distribution
⏱ Stage Aging & Quarterly Trend
Est. Avg Days at Current Stage
Longer bars = possible stall point in the pipeline
RPOS Quarterly Volume + Cycle Time
Bars = tickets opened · Line = avg days to close
TR Volume + Cycle Time — Q1 2024 to Q1 2026
Bars = est. tickets opened · Green line = avg cycle time · Red dashed = 10d target
TR Quarter-over-Quarter Summary
Cycle time is the primary health indicator
| Quarter | Est. Volume | Avg Cycle | Median | vs Target | Note |
|---|
RPOS Cycle Time Trend
Downward trend = strong process improvement
Operational Scorecard — Q1 2026
📄
TR Cycle Avg
7.6d
✓ Under 10d target
🚗
RPOS Cycle Avg
34d
↓ Best ever recorded
📊
TR Queue
123
Active tickets
🔀
RPOS Pipeline
190
Active cases
🔴 Critical — Immediate Action Required
| Type | Ticket | Issue | Age | Action |
|---|
| TR | TR-11002 | Customer in New York needs to register vehicle — open since Sep 2025 | 176d | Review & Close |
⚠️ Warning — Over 10-Day Target
| Type | Ticket | Issue | Age | Status |
|---|
| TR | TR-13191 | client paid off — assigned to Andrea Lemmons | 20d | Awaiting Response |
| TR | TR-13247 | lien release — unassigned | 18d | Open |
📊 Trend Alerts
| Metric | Current | Trend | Context |
|---|
| TR Avg Cycle Time | 7.6d | ↑ Rising | Was 5.2d in Q1 2024. +46% over 2 years. Still under target but trending toward it. |
| TR Median vs Avg Gap | 3.7d gap | ↑ Widening | Median 3.9d vs avg 7.6d means outliers are pulling the average up. More complex cases entering queue. |
| RPOS Cycle Time | 34d | ↓ Improving | Down from 152d peak (Q3 2024). 78% improvement — significant process gains. |
| RPOS SPV Hold | 12 cases | Monitor | 13 cases awaiting SPV approval. Could become bottleneck if approvals slow. |
💡 Management Recommendations
🔴 Immediate
TR-11002 open 176 days. Customer in NY needs vehicle registration help. Determine if closeable or needs escalation.
TR-13191 blocked 20 days on an office response. Follow up to unblock.
🟡 This Week
TR avg cycle has risen 46% since 2024. Audit what's driving longer-than-same-day resolutions — is it specific case types?
12 RPOS cases in SPV Hold. Verify SPV approvals aren't queued or delayed.
🟢 Strategic
RPOS cycle improved 78% from Q3 2024 peak. Document what changed — those practices should be codified as standard operating procedure.
Consider formalizing the 10-day TR target as a Jira SLA with automatic alerts at 7 days.
📋 Data Note
Volume figures are estimated from ticket key ranges (~9,100 TR + ~1,136 RPOS since Jan 2024). For exact counts, run targeted JQL date-range queries.
Cycle time data is from 100-ticket quarterly samples — statistically representative but not exhaustive.